Delete your Master Gas account

You can ask us to delete your Master Gas account and the data we hold about you. This page explains what happens and lets you start the request.

Before you continue: deleting your account is permanent. If you have not already, make a backup of your data (in the app: More > Backups > Options) or export what you need. Once your backups are deleted we cannot restore them.

What gets deleted

Your Master Gas login, so you can no longer sign in.
Your encrypted backups held on our servers: deleted within 60 days.
The devices registered to your account and the technical information we hold about them.
Your subscription and account details are deleted after 12 months, unless we must keep a record for longer by law (for example for accounting).

Records stored only on your iPhone or iPad (customers, certificates, invoices and so on) are not held by us. They stay on your device until you delete the app.

Start your request

To protect your account, we only act on requests that come from the email address you use to sign in to Master Gas.

This opens an email to support@mastergas.co.uk, already filled in. Send it from the email address above so we can confirm it is you. We will reply to confirm once your account has been deleted.

Prefer to write it yourself? Email support@mastergas.co.uk from your login email address with the subject “Delete my Master Gas account”.

Questions

See our Privacy Policy, or contact support@mastergas.co.uk.